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沟通为上、目标次之

沟通为上、目标次之

管理大师彼得•德鲁克在上个世纪60、70年代竭力倡导目标管理的时候,恐怕没有想到半个世纪之后,他所力推的这一切竟已成为老生常谈。一个事实是迄今为止没有一个管理者不知道目标管理为何物。然而,要是追问一句,目标管理的实际效果究竟如何?恐怕鲜有管理者能给予正面的回答。

先来看看通常所谓的目标管理吧!一个规范的目标管理流程通常由目标制订、目标分解、目标调整、目标发表、目标执行情况监控、目标执行结果的评估总结等六个环节组成。在一些管理基础不是很好的企业中,目标管理很少能遵循如此规范的流程,往往只是取其皮毛,以几纸表格完成整个目标管理,效果如何自然可想而知。遗憾的是,许多管理相对比较规范的企业或致力于规范管理的企业在目标管理方面其实也乏善可陈。许多管理者心里也纳闷,我们岁末年初也召开了计划会议,制定了公司目标,也用规范的表格进行了分解,甚至将各部门目标装订成册,也进行了考核总结,但怎么就看不到什么结果。好像大家只是在认认真真走过场而已。管理者扪心自问:是领导不重视吗?是员工不参与吗?是员工不熟悉吗?显然不是,至少不是主要原因。

是时候找一下原因了,是什麽让目标管理变得如鸡肋一般?

是亲历一个企业内部管理沟通会的经历让我觉得自己似乎找到了原因。

今年二月的一天,我有幸参加了一家企业的内部沟通会议。会议由该企业行政部牵头召开,主题是讨论上半年各部门的目标。在此之前,该企业人力资源部和行政部做了充分的准备,提前告知各部门经理会议议题,并给大家下发了定稿后的2004年公司目标任务书,以及各部门上半年目标管理卡草案。在会议上,该企业老总首先就公司年度目标再次重申了自己的意见,尤其针对年内关键目标如改善服务质量、提高生产能力等谈了自己的看法。接着,各部门经理根据自己手里的本部门上半年目标管理卡发表意见。

给我印象深刻的是该公司销售部经理的发言。她是一位工作出色的年轻女士。她刚一开口我就知道今天会议的重头戏已经上演。对了,当时我的手里也有这样一份空白的目标管理卡,其中关键的项目包括考核目标、所占权重、评价周期、衡量标准、考核细则等。这位女士的发言基本上也是围绕这几项。针对每一个考核目标,她都会提出自己的看法,包括目标是否合理?如何修改?如何完成?需要怎样的配合?考核标准合理是否合理?最让我感兴趣的是她对自己所需部门或领导配合的表述。在谈到大客户份额这一考核目标时,她告诉生产部经理如果本部门要完成大客户份额,生产部在对大客户订单排产时就必须优先。生产部经理是一位干练的男士。很显然,他对自己的业务很熟悉。他解释了生产部排产时的困难,同时表示能够做到让大客户订单得到优先,但是需要销售部有比较规范的下单计划,同时公司高层要尽量减少对生产计划的直接干预。这时,老总也插话进来,他对公司销售和生产的部门之间的协调配合谈了自己的观点,同时表态此后的订单计划和生产计划分别由销售部和生产部全权负责。这时,销售部经理转向了下一个目标,我知道她得到了自己想要的承诺。随后,生产部、财务部等部门经理也如此这般发表了自己的意见。这次会议历时很久,我这局外人也有些招架不住了,在座的其他人仍然在热烈地讨论着。
这次会议上的热烈讨论让我察觉到目标管理沦落的原因恰恰在于缺少沟通。

想想吧,有多少次我们的管理者填写或安排下属填写不计其数的表格,来报告年度、季度或月度计划,来报告年度、季度或月度总结。我们下意识地认为,表格流转就是沟通。可是,我们错了,沟通并非仅仅通报信息,更重要的是达成共识。回到目标管理上,我们不妨自省一下,我们的公司目标得到上下一致的认可并成为所有员工的工作指导了吗?我们的目标经过了来自管理层、同事抑或下属的建设性质询吗?我们告诉员工目标的进度情况并提出了及时地、有针对性的建议了吗?员工了解我们对目标的调整吗?如果回答是“不”的话,我们就需要认真检视一下我们正在进行的目标管理了。

对那些希望通过沟通来提升目标管理的管理者而言,关键也许在于建立起规范的沟通平台。沟通平台要起的作用是在目标管理流程中,让所有的人都有接受信息、发表意见的管道。譬如,公司的年度目标必须在总经理办公会议上接受质询,所有与会者都要发表自己的意见。部门目标必须在公司专题会议上接受质询。但是仅此还不够, 目标管理中的沟通还必须在一个良好的框架进行,否则往往变成一言堂或清谈会。良好的沟通框架至少包括明确的议题、充足的背景资料和预先思考、有效的争议解决机制、明确的沟通成果、准确的沟通纪要等等。舍此,所谓的目标管理只是一纸空谈,聊胜于无罢了。

作者:康峰

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Hans J┆rgen Olsen, a 12-year-old Norwegian boy, recently survived a moose attack by feigning death, "just like you learn at level 30 in World of Warcraft. gold"
In WoW, "feign death" is a skill acquired by hunters at level 30 that allows them to take a page from the possum playbook, collapse to the ground, and convince their enemies -- who lose all ingrained animosity in the process -- that they've died.

According to Norwegian site Nettavisen , Hans and his sister apparently enraged one of the local moose (mooses? meese?) during a walk in the forest near their home. After shouting at the gigantic creature to ward it away from his sister, Olsen dropped to the ground, and presumably his lifebar plummeted to zero.
Moose have never been known as the wisest creature in the forest, and the boy's show of necrosis seems to have worked, as both he and his sister survived intact.
It's easy to decry video games as a menace to society but in a world where MMOs save adorable, tow-headed Norwegian children from a deadly moose, can they really be that bad?

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Someone who named himself after a very handy tool and a common weapon, sputtered: >Good for him and his sister, but isn't this exactly what we don't want gamers to do? You know, imitate things in real life just because they saw it on a videogame <
uhhh, no. the point is getting kids to know right from wrong. more to the point getting kids to IMITATE video games IN CONTEXT. in other words, if you ARE confronted by a group of rampaging orcs that are about to kill you, by all means, run away, fight them, or kill yourself to spare the experience of being molested by giant smelly inhuman things that want to eat your flesh. but in the case of racing games and games like "grand theft auto" just like the games profess, if you do these things in real life (just like in the game in the case of GTA) you will have consequences to deal with, and unlike grand theft auto, life has no god mode, and no extra lives, and you don't just "respawn" after the police take you down in a high speed car chase, and a 238mph crash does NOT result in your car blinking in and out of reality, and resetting itself to a neutral position in the middle of the road (nfs series)
people that buy the BS that video games are dangerous, ARE MORONS! parents that do not guide their children by rational thought, and don't teach their kids that "this is a video game, and real life is a lot different" and parents that don't play video games with their kids, to find out what kind of content they are exposing their children to, without ANY GUIDANCE as to what to think about the graphic violence, nudity, explosions, terroristic impulses, I mean seriously, I think it's about time you idiotic parents that think its all the video games' faults, and yet can't "control" your kids because they just subvert your will and find ways to play anyway, and because you take it away from them will only want to continue to do it into their adult lives all the more, which will cause them to get fired a lot when they start playing video games on the computers in their places of employment.
All parents that complain about the video games their kids play, need to start playing their kids games to see what they are up to, pose it as a friendly endeavor with your child, "can I play your game with you?" if they only have it on "their" computer and are playing the game, and if the game is single player, don't be upset if they say no, they no you are a "NOOB" and they will have to teach you everything about the game if you are confined to their room, instead ask if you can borrow his CDs keep "backup copies" of all of his game discs for him, and show him the value of that, I know I got pissed later in life when any of my CDs went missing or got scratched. several of my video games got destroyed by friends and friends' children. and parents spouse's or girlfriends' children. in fact I have none of the several thousand dollars I have spent in my lifetime nor any of the games left to show for it, aside from the games I currently play. which are mostly racing games, and an MMO but its not world of warcrap. Lord of the Rings online is my drug of choice, and I am kind of taking it slow, I have one level 49 that I've been teasing my guildies with, I've taken months, building him up, and he is now half way through level 49, and I go on raids, so I don't get too much experience, but a lot of loot. well not very much really but mostly epic loot. I also encourage my children to play video games occasionally, and to understand that they are playing a game. I mean saying that someone is going to run over a hooker because they saw it in a video game, is like saying that noone alive today has ever played Lemmings. and if you don't get that analogy, go play lemmings. if you are right though, I wouldn't play it, because you will eventually have to kill yourself, as a main theme of the game is suicide
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李亚鹏护女机场怒打记者将被控告(转载)

 参加完刘嘉玲婚礼的李亚鹏王菲一家7月23日下午抵达泰国机场。在机场,李亚鹏不满记者跟拍李嫣,怒打记者扇其耳光,网易娱乐摄影师目击全程并拍摄下来。
在线视频:李亚鹏泰国机场与记者冲突  http://0644.92sp.com/2/2008724/article2151

以下摘自部分网友评论:  点此发布您自己的观点
【LEON】 [2008-07-24 08:54:52]
打的好,爷们!明星也是人,象李亚鹏这样不虚伪,很真的明星已经很少了,狗崽活该,T死你

【哈哈】 [2008-07-24 08:54:51]
打的好,顶。

【打得轻】 [2008-07-24 08:54:48]
李亚鹏没有错,打得好,狗仔队就欠打那个女记者该打,还挑衅

【蔡岚】 [2008-07-24 08:54:31]
打的好,这样的记者太无聊了,简直就不是人该打,真是他妈的贱.... 无聊到极点.真他嘛的是狗仔..........

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外形尺寸:(长 x 宽 x 高)440 x 300 x 600mm
  效益分析;每斤面粉1元,每斤面产1.4斤刀削面,湿刀削面批发价1元,干刀削面批发价1.4元,每斤面粉利润4角,每天1000-1500斤计算,利润400-600元.
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